Customer groups
Sort customers into groups with their own prefix – each group numbers its customers in sequence, such as WH1, WH2 for wholesale.
Updated 6 Nov 2026
Customer groups gather customers under a shared prefix – retail, wholesale, or domestic and international, for example. Each group numbers its members in sequence: the prefix “WH” gives the customer numbers WH1, WH2 and so on. Without a group, your customers are simply numbered one after another.
Create a customer group
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1
Open Groups
In the menu, open “Customers” › “Groups” and click “New Group” in the top right. -
2
Enter prefix and name
The prefix is a short code placed in front of every customer number in the group. It stays the same in every language. The name can be translated with the language switch (EN/DE). -
3
Create the group
Click “Create Group”. From now on you pick the group right in the “Customer Number” field when you create or edit a customer.
Using groups
In the customer list you filter by a group, or by all customers without a group.
The translatable group name is available as a variable in your documents.
During a CSV import, Nori creates missing groups automatically when the imported customer numbers carry a prefix.
Use the pencil icon in the list to edit a group and the bin icon to delete it. Customers of a deleted group keep their current number but are no longer grouped.
Still stuck?
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