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Import customers

Bring your customers and their contact persons over from a CSV file – from SevDesk or any other system – in three steps.

Updated 6 Nov 2026

Moving to Nori from another tool does not mean retyping your customers. Export them as a CSV file – from SevDesk, for example – and import it under “Customers” › “All Customers” with the “Import” button in the top right. Nori brings over the contact persons of your business customers too.

Import in three steps

  1. 1 Upload
    Drag your CSV file (up to 10 MB) onto the upload area, or click it to choose the file. Nori detects the delimiter and the header row automatically; set the encoding and “Skip rows” (for exports with extra lines above the header) yourself if needed.
  2. 2 Map columns
    Nori suggests a mapping from the column headers; check and complete it – customer number, organization, first and last name, email, address, VAT ID or IBAN, for example. Only organization, first name or last name is required. “Save mapping for next import” spares you this next time.
  3. 3 Review
    Choose which customers and contacts to import. Nori marks customers you already have as “exists”, “same number” or “similar” and updates them instead of creating duplicates. Finish with “Import Customers”.

Good to know

  • If a customer number carries a prefix (e.g. “KD-1001”), Nori creates the matching customer group and assigns the customer to it.

  • If a customer number is already used within its group, the row is not imported and is listed as a number conflict. Adjust the number in your file and import again.

  • If your plan only has room for a limited number of customers, Nori tells you before the import. Extra new rows are skipped.

Still stuck?

Contact support